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Warranty Policy

AtGrating will warrant its products against defects in workmanship and materials for a Warranty Period of ONE year from the date of delivery for all FBG products, for a Warranty Period of TWO years for FBG sensors. Under this warranty, AtGrating’s liability is limited to repair or replacement, at AtGrating's option, of products found in AtGrating's reasonable judgment to have been defective in workmanship or materials.

The following cases are in limitations:

a. Abnormal use, unauthorized repairs or alteration by AtGrating.

b. Damage caused by fire, flood, abnormal voltage, other natural disasters, and the fall during transportation.

c. Defect caused by improper deployment, misuse, accidents, neglect or the natural breakdown of materials over time.

d. Malfunction caused by not in accordance with the user manual operation.

AtGrating will assume transportation charges for return of the defective product if returned by the buyer in accordance with written instructions from AtGrating. AtGrating will not be responsible for providing the cost of labor for removal or installation of the defective product or any replacement. In no event shall AtGrating be liable for special, inherent or consequential damages, including, without limitation, loss of use or profits.

Proof of sale from AtGrating or from an approved dealer is required. The foregoing warranty is exclusive and is given and accepted in lieu of any and all other warranties, expressed or implied, including, without limitation, the implied warranties of merchantability and fitness. The remedies of buyer for any breach of warranty shall be limited to those provided herein. No agreement varying or extending the foregoing warranty will be binding upon AtGrating unless it is in writing and signed by a duly authorized officer of AtGrating.

Any questions regarding this warranty should be directed to:

AtGrating Technologies Co., Ltd

#501 Bld. B, Chiwan Industry Park, ShenKou

Nanshan, Shenzhen 518067, China


Phone: +86 755 2667 1425

5F, Building B, Chiwan Industry Park, Shaodi Road, Shekou, Nanshan, Shenzhen 518067, China